Lead Analyst, Ticketing and Revenue – Delaware North (Boston, Massachusetts)

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The Business Strategy and Analytics team enables our organization to leverage data in every facet of the business, from operational needs to strategic planning. Individuals on this team leverage technical proficiencies and understanding of the business and the industry to implement systems, tools, automation, and data flow processes that allow our stakeholders to achieve their goals. The team is seeking an individual to own internal relationships with core lines of business, and leverage the knowledge gained to optimize and deliver tools that empower those groups to drive revenue. This individual will further manage all dynamic and real-time pricing efforts for associated products (e.g. tickets, partnership assets, parking), understanding business drivers and day-to-day process to serve as a trusted advisor that helps scale these activities, while also working to further data-driven decision making through model-based advanced analytics.

Responsibilities:

  • Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers, integrating into those groups to gain a deep understanding of process and pain points, and develop associated solutions to empower their day-to-day
  • Build business KPI dashboards and visualizations, leveraging industry-standard tools (e.g. Tableau, PowerBI) to create reports that are digestible, defensible, and actionable
  • Build models that provide real-time pricing recommendations for key products (tickets, partnership assets, parking, etc.), and work with those departments to validate, implement, and track resultant proposed changes
  • Work with other verticals to evolve nascent business implementations into refined outputs, making them permanent via documentation and process perfection
  • Create analytical frameworks, models, reporting structures, analyses, and evidence-based tools and strategies to aid in empowering leadership’s ability to make decisions in a disciplined, intentional, and effective manner
  • Lead full-lifecycle projects – from requirements through design, user testing and delivery – and define trackable and impactful KPI’s and success criteria that are specific to a given project, and associated regular status updates thereafter
  • Work closely with both the data warehouse provider (KORE) and the internal Integrations + Insights vertical to ensure all data pipelines and ETLs are stable, information is aggregated appropriately, data quality standards are maintained, and reporting is accurate
  • Working with the Integrations + Insights vertical, continuously analyze, and propose optimizations to, the organization’s workflows and processes while implementing research-based industry best practices
  • Maintain ‘first-pass’ responsibility for associated business-related artifacts, such as: slide decks, one-sheeters, data visualizations and dashboards, team status reports, product roadmaps, etc.
  • Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads that foster effective cross-functional collaboration and alignment
  • Own department-internal project management solution(s), working with Director to ensure work + effort are appropriately prioritized
  • Track business KPIs and distribute reports to key stakeholders, while proactively identifying business issues
  • Support other ongoing business projects and priorities within and involving TD Garden, the Boston Bruins, and / or Delaware North on an ad-hoc basis as needed
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